Betty Mills Delivery
Orders placed Mon - Fri before 12 Noon PST normally ship same day and should arrive to you within 2-3 business days or less (Some exceptions may
apply). Special order items typically take longer than items stocked at Betty Mills warehouse locations and delivery may take anywhere from 2-3
weeks.
Betty Mills ships to the 48 contiguous United States. Please see our Order Policy for order procedures shipping to APO/FPO locations.
The Betty Mills Company uses 3 delivery methods. Parcel carrier such as UPS, DHL or Federal Express, Over-sized Parcel Carrier and Freight
Carrier. Third party accounts are not permitted.
Due to product weight, size, shape, or safety standards, some items are not shippable by parcel carrier, and require safe delivery via common
over-sized parcel carrier or freight carrier. In such instances, it may be necessary to include a weight based freight charge due to the
additional cost to deliver the product(s). Shipping charge will be reflected in the cart when viewed. (All items in our Sheds
& Outdoor category are shipped free!)

For residential & business orders shipped by common carrier, normal delivery is to curbside or loading dock and not inside the home or
business. For any special request such as in home delivery or set up the freight company may assess additional charges. Customers are responsible
for any such charges.
Include the most relevant phone number to contact when the order is placed. Customer is responsible for additional charges in case(s) of missed
appointments or re-delivery.
Contact Betty Mills directly for any special delivery instructions. Alternatively, the consumer is responsible to provide a signed special
instruction note for the driver in a conspicuous location at the delivery location.
All items in our Sheds & Outdoor category are shipped free!
All shed and storage buildings are shipped directly from the manufacturer, usually within 2-3 business days. However, Arrow and Handy Home
brand sheds usually ship within 7-10 business days.
Delivery times on all sheds may also vary depending on your geographical location, and can add anywhere from 3-5 business days to the final
delivery date. The freight carrier will contact you by telephone to schedule a convenient delivery time.
For residential orders shipped by freight truck, Standard Curbside Delivery provides delivery to the curb at the end of the driveway only. It
is not the driver's responsibility to bring freight into the house, garage, backyard, etc. Drivers do not assist with unpacking, set-up or
clean up. A signature upon delivery is required.
For any special requests such as delivery to the garage or backyard, there may be additional fees incurred. Special arrangements and fee
payment must be made directly with the carrier at the time of delivery scheduling. In addition, the consumer is directly responsible to the
carrier for any additional charges in cases of missed appointments and/or re-delivery. All additional delivery charges are to be paid
directly to the carrier.
Upon delivery of the shed or storage building and prior to signing acceptance of the delivery, inspect the packaging for any obvious damage.
Only sign the bill of receipt from the carrier if there is no obvious damage to the packaging and only if all the boxes are present. In the
unlikely event there is damage to the packaging or the order is incomplete, please DO NOT accept delivery.
If the merchandise appears to be damaged in any way, notate the nature of the damage on the freight bill. This will aid in the
repair/replacement process.
It is important to inspect the unit immediately to ensure the correct number of items. In the unlikely event there are missing and/or
defective items, contact The Betty Mills Customer Support Department immediately. The Betty Mills Company will make every effort to resolve
any problems experienced with the shed or storage building.
These concerns and any other questions regarding your order should be directed to The Betty Mills Customer Support Department at
1-800-BettyMills (238.8964).
All vending machines are shipped directly from the manufacturer; estimated delivery time is within 2 to 3 weeks. Upon shipping, an email
notification is generated by The Betty Mills Company containing tracking information, which can be used to track orders online using shippers
websites.
Upon arrival at the delivery terminal, the freight line will make contact by telephone in order to schedule a convenient delivery
appointment. Appointments are available during normal business hours and span a 4-hour period. Please include a daytime phone number in the
shipping information at the time of check out.
White Glove Service is included in the price of shipping. The delivery agent will bring the equipment inside, unpack and remove the packaging
material. Steps or stairs will be an additional charge to be negotiated and pre-paid at the time of delivery confirmation directly to the
carrier.
If you do have any special delivery requests additional fees may be incurred. Special arrangements and fee payment must be made directly with
the carrier at the time of delivery scheduling. In addition, the consumer is directly responsible to the carrier for any additional charges
in cases of missed appointments and/or re-delivery. All additional delivery charges are to be paid directly to the carrier. A signature upon
delivery is required.
Upon delivery of the vending unit and prior to signing acceptance of the delivery, please inspect the packaging for any obvious damage. Only
sign the bill of receipt from the carrier if there is no obvious damage to the packaging and only if all the boxes are present. In the
unlikely event there is damage to the packaging or the order is incomplete, please DO NOT accept delivery.
If the merchandise appears to be damaged in any way, please note the nature of the damage on the freight bill. This will aid in the
repair/replacement process.
It is important to inspect the unit immediately to ensure you have received the correct items. In the unlikely event there are missing and/or
defective items, please contact The Betty Mills Customer Support Department immediately at 1-800-BETTYMILLS (238-8964). The Betty Mills
Company will make every effort to resolve any problems experienced with the vending unit.
Any other questions regarding your order should be directed to The Betty Mills Customer Support Department at 1-800-238-8964.
All orders are processed upon receipt. It is only possible to cancel an order prior to shipping. All cancellations may be subject to a credit
card processing and any additional associated fees.
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