The Betty Mills Satisfaction Policy
As our customer we highly value your satisfaction. If you are not 100% satisfied with your purchase and wish to resolve your issue as quickly and
easily as possible, you may click here to begin the resolution
process. Since we carry such a diverse line of products we evaluate each situation on a case-by-case basis. The following are some general
policies we follow to resolve the various situations:
(Or, to get started on the resolution process click here).
Damages:
Sometimes the order may be damaged in transit. Please let us know what is damaged (in as much detail as possible) so that we can determine the
next step.
Wrong Items Delivered:
Sometimes the wrong item is shipped. Please let us know what you received in as much detail as possible (item#, product name, qty). Also, please
let us know if you'd like to keep it and add it to the order, replace it with the one your ordered or would like to return it and have the item
you originally purchased sent to you.
Custom Products:
We are not able to return Custom Products back to the manufacturer; however, please let us know why you are dissatisfied with your purchase and
we will try to correct the situation.
General Dissatisfaction (i.e, missing parts):
Please let us know in a much detail as possible why you are not satisfied and we will try to correct the situation to the best of our ability.
If you have decided to send the item back...
Under certain circumstances a 20% restocking fee may apply. Usually it is because you ordered the wrong item and the cost of shipping it back
(the restocking fee) is much less then keeping the item.
First: Return Authorization
You will need a Rerturn Authorization (RA) number from Betty Mills. Shipping the item back without an RA number from Betty Mills may delay your
refund. To get an RA number simply fill out the RA form.
Second: Ship To
We will give you the ship to address for your return. If you return the item without getting the shipping information from Betty Mills, it may
delay your refund.
Third: Boxing the Item
Please do not mark the box with the RA number. To save waist the item you ship back can be resold; however, this is not possible if the RA number
is written on the box. The RA number should appear on the shipping label.
Fourth: Shipping the Item
We highly recommend shipping the item back using UPS or FEDEX. The ability to track your package in transit is vital for you to ensure it is not
lost in transit. Unfortunately, if the item never reaches the warehouse we cannot issue a credit.
It general it takes 10 business days from the date the item you shipped is received at the warehouse for you to see a refund on your credit card
statement. It is Betty Mills' policy to issue the refund to the Credit Card on which the order was placed.
If you have any other questions please indicate them on the RA form and we will get back to you as soon as possible. Click here to start the resolution process.
Thanks again!
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