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Brands: Kenmore: Top-selling appliance brand in the U.S., where one in
every two homeowners owns a Kenmore appliance. Craftsman: No. 1-ranked brand by men in the
U.S. for overall quality. DieHard: Most preferred automotive battery in the U.S. Lands' End:
Largest specialty apparel catalog company in the U.S. and one of the largest online sellers
of apparel. Covington: Updated, casual apparel, footwear and accessories for women, men and
children. Apostrophe: Fashion-forward stylish apparel, footwear and accessories for the
modern woman.
Ordering Information Sears Customer Care
Questions about your order?
Our Customer Service Representatives will help. Call 1-800-291-5577, Monday through Friday,
8:00AM.-7:00PM., Saturday 9:00AM.-1:00PM. Central Time. Please reference the order number on
your packing slip when calling for customer service assistance.
Merchandise Returns
Satisfaction Guaranteed or Your Money Back.
If you are not 100% satisfied, merchandise can
be returned for credit or refund. All claims should be made within 60 days of receipt of
merchandise. Shipping and handling charges are not refundable. Sears regret that Sears retail stores are unable to accept catalog returns. Deductions on
multiple savings items are subject to reduction if merchandise is returned. For
return instructions, please see pack list or call 1-800-291-5577.
Monday-Friday, 8:00 A.M. - 7:00 P.M., Saturday 9:00 A.M. - 1:00 P.M.
Central Standard Time.
Out-of-Stock Policy
If an item is out-of-stock, Sears
may send a substitute of equal or greater value. If a substitution is not
available and additional stock cannot be obtained, Sears will cancel your order and notify you of cancellation.
Cancellation Policy
Sears will attempt to cancel an unshipped order, provided you notify us with in 24
hours of placing the order.
Shipping and Handling
Sears regret that we can ship only to the 48 contiguous states. Shipping and
handling charges vary for each item. Your shipping and handling charges will be confirmed
when you place your order.
or by writing to:
Shop at Home
P.O. Box 2789
Cedar Rapids, IA 52406-2789
Pricing Policy
Sears reserve the right to correct pricing errors without notice.
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