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Brands: Kenmore: Top-selling appliance brand in the U.S., where one in every two homeowners owns a Kenmore
appliance. Craftsman: No. 1-ranked brand by men in the U.S. for overall quality. DieHard: Most preferred automotive battery
in the U.S. Lands' End: Largest specialty apparel catalog company in the U.S. and one of the largest online sellers of
apparel. Covington: Updated, casual apparel, footwear and accessories for women, men and children. Apostrophe:
Fashion-forward stylish apparel, footwear and accessories for the modern woman.
Ordering Information Sears Customer Care
Questions about your order? Our Customer Service
Representatives will help. Call 1-800-291-5577, Monday through Friday, 8:00AM.-7:00PM., Saturday 9:00AM.-1:00PM. Central
Time. Please reference the order number on your packing slip when calling for customer service assistance.
Merchandise Returns
Satisfaction Guaranteed or Your Money Back.
If you are not 100% satisfied, merchandise can be returned for credit
or refund. All claims should be made within 60 days of receipt of merchandise. Shipping and handling charges are not refundable. Sears regret that Sears retail stores are unable to accept catalog returns. Deductions on multiple savings items are subject to reduction if merchandise is returned. For return instructions, please see pack list or call 1-800-291-5577. Monday-Friday, 8:00 A.M. - 7:00 P.M., Saturday 9:00 A.M. - 1:00 P.M. Central Standard Time.
Out-of-Stock Policy
If an item is out-of-stock, Sears may send a substitute of equal or greater value. If a substitution is not available and additional stock cannot be
obtained, Sears will cancel your order and notify you of cancellation.
Cancellation Policy
Sears will attempt to cancel an unshipped order, provided you notify us with in 24 hours of placing the order.
Shipping and Handling
Sears regret that we can ship only to the 48 contiguous states. Shipping and handling charges vary for each item. Your
shipping and handling charges will be confirmed when you place your order.
Warranty Information
Warranties are packaged with all products that are designated as having a warranty.
You can obtain a copy of the warranty prior to purchase by sending email to: CustomerService@SearsShowPlace.com
or by writing
to:
Shop at Home
P.O. Box 2789
Cedar Rapids, IA 52406-2789
Pricing Policy
Sears reserve the right to correct pricing errors without notice.
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