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Travelocity look out for you all trip long--even before you go!
We're proud to offer the Travelocity Guarantee. Backing the Travelocity Customer Bill of Rights, it is our commitment to you that
everything about your booking will be right, or we'll work with our partners to make it right, right away. Our customers expect
and deserve peace-of-mind when they book, and the Travelocity Guarantee, the most comprehensive and pro-active guarantee in the
industry, offers just that.
Travelocity can't control some things, like the weather or mechanical difficulties, but Travelocity can be there
to help you navigate when a problem arises. We can also be there to help you avoid some problems altogether. For instance, if we
learn of something that might make your trip less enjoyable, like a closed hotel pool or fitness center, we'll contact you before
you go and give you the option to make other arrangements.
And it doesn't stop there, because we at Travelocity are fundamentally value seekers. We know that great trip value is the sum of a quality
experience and a low price. That's why we offer a low price guarantee.
What does the Travelocity Guarantee promise?
If you find a qualifying lower rate for travel booked with Travelocity within 24 hours of booking, we'll not only refund you the
difference between what you paid and this lower price, but give you $50 off a purchase of future travel. For more information
about our low price guarantee, click here.
All travel booked on Travelocity will be consistent with the promise of its detailed description on our site and your travel
itinerary (as confirmed on our site 24 hours prior to departure).
Human error happens; nobody?s perfect?but in those rare case that we make a mistake, you can count on us to fix it or work with
you to offer a reasonable alternative.
If Travelocity learn of something that might make your trip less enjoyable, we'll contact you before you go and give you the
option to make other arrangements
How do you invoke the Travelocity Guarantee?
To invoke our low price guarantee before you travel, complete and submit the form located on our site at www.travelocity.com/lowpriceguaranteeclaim within 24 hours of completing
your booking on Travelocity. Please note that calling Travelocity customer service representatives cannot replace or expedite
this required procedure.
For guarantee matters that come up mid-trip, contact us anytime day or night, 24/7:
Call one of our 1000 travel professionals toll-free at 888-872-8356 (and 210-521-5871 for international callers).
Email us about less urgent matters anytime at guarantee@travelocity.com, and we'll
get back to you within 4 hours.
Travelocity guarantee that with Travelocity, "you'll never roam alone" because we have complete faith in
the core strength of our partner relationships and the skill and passion of the entire Travelocity Team. Travelocity trust that if you book with us, just once, you'll share this faith in Travelocity, and
continue to enjoy both the peace-of-mind and low prices associated with the Travelocity Guarantee.
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